Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizza-ranchs.digital, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. About Us

Pizza Ranch is a food service business operating in the United States. We provide food ordering, delivery, and related services through our website and associated platforms. For all privacy-related inquiries, you may contact us using the information below:

2. Information We Collect

We collect various categories of information from and about our users. The categories listed below describe the types of data we may collect depending on how you interact with our website and services.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, contact our customer support, or otherwise engage with our services, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Date of birth (where required for age verification)
• Username and password (encrypted)
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Transaction Information

When you place an order or make a purchase through our platform, we collect the information necessary to process your transaction. This may include:

• Credit card or debit card details (processed and stored securely through PCI-DSS compliant payment processors)
• Billing address
• Order history and transaction records
• Payment method type

We do not store full credit card numbers on our servers. Payment information is handled by third-party payment processors in accordance with applicable security standards.

2.3 Usage Data and Behavioral Information

We automatically collect certain information when you visit our website or use our services, including:

• Pages viewed and time spent on each page
• Links clicked and features accessed
• Search queries made on our website
• Items added to your cart or wishlist
• Order preferences and frequency
• Referral source (how you arrived at our website)
• Exit pages and navigation paths

2.4 Device and Technical Information

We collect technical information from the device and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, tablet, mobile)
• Screen resolution
• Unique device identifiers
• Mobile network information
• Time zone settings and language preferences

2.5 Location Information

With your consent, we may collect precise or approximate location data to facilitate delivery services, suggest nearby locations, or customize your experience. Location data may be collected through:

• GPS data from your mobile device (with your permission)
• IP address-based geolocation
• Delivery address information you provide

2.6 Communications and Customer Support Data

When you communicate with us through email, phone, live chat, or other channels, we collect:

• Content of your messages, inquiries, or feedback
• Records of your communications with our team
• Survey responses and reviews
• Social media interactions where you tag or mention us

2.7 Cookie and Tracking Technology Data

We use cookies and similar tracking technologies to collect data about your browsing behavior on our website. Please refer to Section 8 of this policy for detailed information about our cookie practices.

2.8 Information You Provide Voluntarily

You may choose to provide additional information to us voluntarily, such as dietary preferences, food allergies, special delivery instructions, or participation in loyalty programs. You are not required to provide this information, but it may enhance your experience with our services.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below are the primary ways we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your user account
• Authenticating your identity when you log in
• Processing payments and managing billing
• Facilitating communication between you and our delivery partners
• Responding to your inquiries and providing customer support

3.2 Improving and Personalizing Your Experience

• Personalizing content, menu recommendations, and promotional offers based on your preferences and order history
• Analyzing usage patterns to improve our website functionality and user interface
• Developing new features, products, and services
• Conducting internal research and analytics

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Delivering targeted advertisements on our website and third-party platforms
• Running loyalty programs and rewards campaigns
• Notifying you about seasonal promotions, new menu items, and limited-time deals

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal processes, court orders, or government requests
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the general public

3.5 Business Operations

• Managing our internal operations and administrative functions
• Conducting audits and maintaining records as required by law
• Evaluating or facilitating a merger, acquisition, or sale of business assets

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in providing our services. These service providers are granted access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors: To handle financial transactions securely
• Delivery and logistics partners: To fulfill your food orders
• Cloud hosting and infrastructure providers: To store and manage our data systems
• Analytics providers: To help us understand user behavior and improve our services (e.g., Google Analytics)
• Email and marketing platforms: To send communications on our behalf
• Customer support tools: To manage and respond to support requests

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when we believe disclosure is necessary or required by law, including but not limited to:

• Complying with a legal obligation, court order, or subpoena
• Responding to lawful requests from public authorities, including national security or law enforcement
• Protecting our legal rights or defending against legal claims
• Preventing imminent harm to any person

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website if your data becomes subject to a different privacy policy as a result of such a transaction.

4.4 With Your Consent

We may share your personal information with third parties not described above when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This data does not constitute personal information under applicable law.

5. Data Security

Pizza Ranch takes the security of your personal information seriously and implements a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including passwords and payment information
• Firewalls and intrusion detection systems to monitor and protect our network infrastructure
• Multi-factor authentication options for user accounts
• Regular security vulnerability assessments and penetration testing

5.2 Administrative Safeguards

• Restricted access to personal information on a need-to-know basis among our employees and contractors
• Employee training on data privacy and security practices
• Confidentiality agreements with staff and third-party service providers
• Documented data handling procedures and incident response plans

5.3 Limitations of Security

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal breach notification laws, including the requirements of the relevant state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with a straightforward process for exercising them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Rights for All Users

Regardless of your state of residence, we provide all users with the following privacy rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to applicable legal requirements and exceptions.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizza-ranchs.digital

We will acknowledge your request within 10 business days and respond substantively within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We may ask you to verify your identity before processing your request to ensure the security of your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply include:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time so you do not have to re-enter them each time you visit the site or navigate between pages.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about usage patterns.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior on our site and other websites.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, please note that disabling certain cookies may affect the functionality of our website and your user experience. For detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, consistent with the requirements of the Children's Online Privacy Protection Act (COPPA). We also do not knowingly solicit personal information from minors under the age of 18 for marketing purposes.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification of your request, we will promptly delete the child's personal information from our records.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are under the age of 18, you must obtain parental or guardian consent before using our services, and you may be restricted from certain features or functionalities of the platform.

10. International Data Transfers

Pizza Ranch is based in the United States and primarily processes data within the United States. However, some of our third-party service providers may be located in other countries, and your personal information may be transferred to, stored in, or processed in countries outside of the United States.

Where we transfer personal information internationally, we take appropriate measures to ensure that your data receives adequate protection in accordance with this Privacy Policy and applicable data protection laws. These measures may include:

• Entering into data processing agreements with our service providers that incorporate standard contractual clauses or equivalent protections
• Ensuring that third-party recipients are located in countries that provide an adequate level of data protection
• Implementing technical and organizational security measures to safeguard your data during and after transfer

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described in this section, subject to the protections described herein.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, terms of use, or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not constitute an endorsement of the linked website or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked across websites for advertising or other purposes. Our website does not currently respond to DNT signals from browsers because there is no universally accepted standard for how such signals should be interpreted.

However, we provide you with choices regarding data collection and use through our cookie management tools and the privacy rights described in this policy. California residents may also exercise their right to opt out of the sale or sharing of personal information, as described in Section 6.1.

13. Automated Decision-Making and Profiling

We may use automated tools to analyze your behavior on our website to personalize your experience, send targeted marketing messages, and detect fraud. These automated processes may influence the content you see, the offers you receive, and the way we interact with you. Where required by applicable law, we will provide you with information about automated decision-making and give you the right to request human review of automated decisions that significantly affect you.

14. FTC Compliance and Consumer Protection

Pizza Ranch complies with the requirements of the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce, including those related to privacy. Our data collection, use, and disclosure practices are designed to be transparent, fair, and consistent with reasonable consumer expectations.

We are committed to honoring the promises we make in this Privacy Policy and maintaining the accuracy and security of your personal information. If you believe that our privacy practices are unfair or deceptive, you have the right to file a complaint with the FTC (see Section 15 below).

15. How to File a Complaint

If you have concerns about our privacy practices that we have not adequately addressed, you have the right to file a complaint with the relevant data protection or consumer protection authority. Depending on your location, you may contact:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer protection laws, including those related to privacy and data security.

• Website: www.ftc.gov
• Report online: reportfraud.ftc.gov
• Phone: 1-877-382-4357

15.2 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency, the state agency responsible for enforcing the CCPA/CPRA.

• Website: cppa.ca.gov

15.3 State Attorneys General

Residents of other states may contact their state's Attorney General office for assistance with privacy-related complaints. Most state Attorney General offices maintain consumer protection divisions that handle privacy and data security complaints.

15.4 Contact Us First

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at pizza-ranchs.digital
• Update the "Last Updated" date at the top of this policy
• Notify you by email if the changes are significant (where we have your email address on file)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after any changes to this Privacy Policy take effect constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are here to help and will respond to your inquiry as promptly as possible.

When contacting us about a privacy matter, please include the following information to help us respond efficiently:

• Your full name and email address associated with your account (if applicable)
• A clear description of your inquiry or request
• The specific right you wish to exercise, if applicable
• Any relevant documentation that supports your request